Michael Preysman is the co-founder of Everlane, a fashion company creating fanatic customers by creating clothes and accessories with designer quality while being transparent about costs. Here are some highlights from the interview (starts at 6 minutes in):
- Everlane used the following info graphic to educate customers on how much a designer t-shirt costs to make

- They launched in November 2011 starting with t-shirts and have expanded into belts, bags and bow ties
- Everlane’s focus is on providing the highest quality product at a very reasonable price
- The first t-shirt run was for 1,500 units
- All of their products are made in the USA
- They have not spent any money on advertising, instead focusing on creating info graphics to educate customers
- “Stores of the future are galleries”
There was also the mention of the concept of “net promoter score,” essentially how likely are you to recommend a product/service to a friend without being promted. On a scale of 1-10 how would your business rate?
The video is a bit long at an hour, but it’s inspiring.
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